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All new account holders requesting credit are required to provide a $400 deposit. This deposit may be waived with a credit card on file as collateral, with the understanding that overdue invoices may be automatically charged to the card. A $1000 pre-authorization will be processed through the card and immediately refunded as a precaution to check that the card is valid. Account holders who do not pay a deposit or provide a credit card must prepay for deliveries and are restricted to “on-call” status. Customers who repeatedly fail to pay their outstanding balance within the payment terms will lose their credit with Fuel Yukon. A customer that is 30 days overdue three times or 60 days overdue twice will be switched from credit to pre-pay and from Autofill to On Call (if applicable).

On-Call Deliveries: Our standard price for on-call deliveries applies to orders of 400 liters or more. Orders not meeting this requirement will be subject to a higher price per liter. Deliveries of less than 100 liters will be charged for 100 liters. If the delivery location is more than 15 km from the Whitehorse city center, deliveries of less than 400 liters will be charged for 400 liters. Payment is due within 15 days of the invoice date. On-call deliveries are scheduled when we are delivering in that area. Deliveries within Whitehorse city limits will be delivered within 2 weeks, and deliveries outside of city limits and within our delivery area will be delivered within 4 weeks. If a customer needs a delivery sooner than we can efficiently schedule, a Rush Fee will be calculated based on the distance from our route on the day of delivery. An on-call emergency delivery fee (evenings, weekends, after hours) is $250 with a minimum delivery quantity of 400 liters.

Autofill Program: The Autofill Program is available to customers who wish to have regular deliveries every 1-2 months during the heating season. Customers who enroll in the Autofill Program receive a discount on their heating oil. If you are interested in this program, please see details below.

Deliveries: If a delivery cannot be made due to snow, dog feces, inaccessible tanks, frozen gates, etc., the customer will receive one warning in writing via email. Subsequent unsuccessful deliveries will incur a fee based on the distance from our route on the day we attempt the delivery.

Cancellation Policy: Deliveries must be canceled at least 48 hours in advance. Once a delivery has been scheduled and the delivery notice email has been issued, a $23 cancellation fee will apply if the request is received before the driver reaches the delivery location. If a cancellation is received after the driver reaches the delivery location but before the delivery is completed, a delivery fee of $43 will be charged.

Tank Locks: Fuel Yukon can provide a lock for your tank if it has a locking cap. The lock is leased free of charge for Autofill customers who receive a top-up (full tank) with every delivery. A $35 deposit is required for a lock for on-call customers and Autofill customers who request a limit on their delivery amount. The lock remains the property of Fuel Yukon and must be returned upon request. Unreturned or damaged locks will be charged to the customer.

Late Payments: Balances over 60 days past due are subject to collection action. Interest is compounded at 2% per month (with a minimum monthly finance charge of $10) on all past due balances over 30 days. By signing below, the customer agrees to pay all interest charges, finance charges, and legal fees associated with the collection of overdue amounts. Customers are typically notified by email the day before delivery. If an email address is not provided, there is no alternative notification option. For any discount affiliated with an account holder’s employment, proof of employment must be provided annually to maintain the discount. Employment-related discounts will be automatically removed in June, and the customer must provide updated employment records to reinstate the discount. Emergency deliveries outside business hours will be subject to a $245.00 Emergency Call Out Fee and require a minimum purchase of 400 liters. Emergency deliveries during business hours will be subject to either a $245.00 Emergency Call Out Fee or a Rush Fee calculated based on the distance from our route on that day. Autofill Terms & Conditions: Autofill customers receive a 3-cent per liter discount. Deliveries will be made on an assessed need schedule. Payment is due within 15 days of the invoice/delivery date. For residential deliveries, a subsequent delivery will not be completed until the previous delivery is paid in full. If we are unable to schedule your delivery due to an unpaid invoice, you will have the option to place an on-call order at on-call pricing or wait until the next delivery rotation (4-6 weeks). If this happens twice within a 6-month period, Autofill service will be terminated, and your account will revert to on-call status. Monthly deliveries under 200 liters may be switched to a bi-monthly schedule. If deliveries are under 100 liters on a bi-monthly schedule, the buyer may not be eligible for Autofill service. If the customer claims to be out of fuel and an emergency delivery is initiated but the tank was not empty, the customer must cover the $100 fee for any delivery over 500 liters or the full emergency call-out fee of $250 plus the cost of the fuel. Termination of this Agreement: Either party may terminate this agreement at any time with two (2) days' notice in writing. The buyer agrees to be responsible for any heating oil delivery made to their delivery location as long as this agreement has not been terminated in writing and the termination has been acknowledged by the seller in writing. The seller will not confirm the buyer’s intention to continue their participation in this program in future years. If the buyer moves, they agree to terminate this agreement in writing and receive confirmation of termination in writing or pay for any future deliveries made to the delivery location until such termination notice has been submitted by the buyer and confirmed by the seller. Fuel Yukon offers an Equal Payment Program (EPP) for customers on our Autofill service. If you are interested in enrolling in the EPP, please request a copy of the EPP Enrollment Form.